With the exception of airfares and route networks, the in-flight experience is the most important aspect to consider when choosing an airline. To find out which carriers offer travelers the smoothest experience in the sky, the team of experts at Upgraded Points analyzed 11 major U.S. airlines across six different categories for in-flight experience, including entertainment, amenities, comfort, COVID-19 safety, food and drinks. The airlines were then ranked out of 100 for their performance under each metric, like legroom for example, and the scores for each metric were averaged for the categories to give a total score for each. Finally, the category scores were averaged to give a total score for each individual airline. Here’s how the leading domestic carriers rank in terms of in-flight experience in economy class in 2022.
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